# Take a tour of Syncly

### 👋 Welcome to Syncly!
Let us show you how Syncly makes it easy to turn customer feedback into actionable insights.

### Flow 1: Syncly New Demo (June 2025)

### Step 1: Syncly
👋 Welcome to Syncly!

Let us show you how Syncly makes it easy to turn customer feedback into actionable insights.

### Step 2: Syncly
📬 Drowning in feedback?
Syncly transforms scattered customer feedback into clear trends and next steps.

🔌 Got Intercom or Zendesk?
Easily connect your tools and bring all your user feedback into one place.

### Step 3: Syncly
📍Now it’s all in one place.
Your customer feedback is neatly organized in a single, searchable repository.

### Step 4: Syncly
🔍 Curious about something specific?
Use AI Search to quickly and effortlessly dig into the feedback that matters most.

### Step 5: Syncly - Lead Form

### Step 6: Syncly
With just one click, you'll get a quick, clear summary of the topic.

⬇️ Scroll down to see the whole search result.

### Step 7: Syncly
💬 Have a question in mind?
Just ask Syncly AI. Whether you need a summary or an action plan, we've got your back.

### Step 8: Syncly
🧭 Want to explore your data from different angles?
Jump into Insight Explorer to get a full picture by breaking things down by tags, customer types, and more.

### Step 9: Syncly
📈 Don’t miss what’s bubbling up.
Trendings tab automatically surfaces the hottest issues. No setup required.

### Step 10: Syncly
You can also see what the customers are actually saying about the issue without having to read through every single comment.

Click 'Next' to see more in detail.

### Step 11: Syncly
🔍 Click into a trend
Get instant clarity on what’s causing a spike in feedback.

📌 Want to keep an eye on it?
Save the trend as a topic so you can track it anytime.

### Step 12: Syncly
🗂️ Organizing feedback has never been easier.
Use Taxonomy to automatically group feedback into clear categories, with no need for manual sorting.

### Step 13: Syncly
🤔 Not sure where to start?
No problem! Syncly’s AI will suggest a taxonomy tailored to your specific business needs.

### Step 14: Syncly
🔍 Go as deep as you want.
Drill down as deep as level 4 for ultra-granular insights that lead to real action.

### Step 15: Syncly
📊 Let’s check out your dashboard.
See how trends are shifting, or cross-analyze different metrics to uncover what’s driving negative experiences.

👇 Scroll down to explore the dashboard in action.

### Step 16
💡 It’s all in the details.
Get actionable insights by segmenting and cross-referencing your data.

👉 Take the Taxonomy x Rating Score chart, for example. It lists all level 1 topics generated by AI, and you can quickly spot that Accommodation Options is driving a high rating score.

Want to dig a little deeper? You can get an instant summary of what customers are saying about that topic with a single click.

### Step 17
Next up: Pricing and Fees.
Let’s take a closer look at the level 2 topics under this category to figure out what’s not working.

### Step 18
🧠 Connect the dots.
Cross-analyze data across sources to see the full picture behind your customer feedback.

👉 For example, the charts make it clear that additional fees are the major pain point, averaging 1.8 stars with the most volume that hurts the overall ratings.

### Step 19: Syncly
📤 Get the big picture, take action, and share it across your team to supercharge your customer experience.

### Step 20: Syncly
📤 Get the big picture, take action, and share it across your team to supercharge your customer experience.