Take a tour of Syncly

👋 Welcome to Syncly!

Let us show you how Syncly makes it easy to turn customer feedback into actionable insights.

Flow 1: Syncly New Demo (June 2025)

Step 1: Syncly

👋 Welcome to Syncly!

Let us show you how Syncly makes it easy to turn customer feedback into actionable insights.

Step 2: Syncly

📬 Drowning in feedback? Syncly transforms scattered customer feedback into clear trends and next steps.

🔌 Got Intercom or Zendesk? Easily connect your tools and bring all your user feedback into one place.

Step 3: Syncly

📍Now it’s all in one place. Your customer feedback is neatly organized in a single, searchable repository.

Step 4: Syncly

🔍 Curious about something specific? Use AI Search to quickly and effortlessly dig into the feedback that matters most.

Step 5: Syncly - Lead Form

Step 6: Syncly

With just one click, you'll get a quick, clear summary of the topic.

⬇️ Scroll down to see the whole search result.

Step 7: Syncly

💬 Have a question in mind? Just ask Syncly AI. Whether you need a summary or an action plan, we've got your back.

Step 8: Syncly

🧭 Want to explore your data from different angles? Jump into Insight Explorer to get a full picture by breaking things down by tags, customer types, and more.

Step 9: Syncly

📈 Don’t miss what’s bubbling up. Trendings tab automatically surfaces the hottest issues. No setup required.

Step 10: Syncly

You can also see what the customers are actually saying about the issue without having to read through every single comment.

Click 'Next' to see more in detail.

Step 11: Syncly

🔍 Click into a trend Get instant clarity on what’s causing a spike in feedback.

📌 Want to keep an eye on it? Save the trend as a topic so you can track it anytime.

Step 12: Syncly

🗂️ Organizing feedback has never been easier. Use Taxonomy to automatically group feedback into clear categories, with no need for manual sorting.

Step 13: Syncly

🤔 Not sure where to start? No problem! Syncly’s AI will suggest a taxonomy tailored to your specific business needs.

Step 14: Syncly

🔍 Go as deep as you want. Drill down as deep as level 4 for ultra-granular insights that lead to real action.

Step 15: Syncly

📊 Let’s check out your dashboard. See how trends are shifting, or cross-analyze different metrics to uncover what’s driving negative experiences.

👇 Scroll down to explore the dashboard in action.

Step 16

💡 It’s all in the details. Get actionable insights by segmenting and cross-referencing your data.

👉 Take the Taxonomy x Rating Score chart, for example. It lists all level 1 topics generated by AI, and you can quickly spot that Accommodation Options is driving a high rating score.

Want to dig a little deeper? You can get an instant summary of what customers are saying about that topic with a single click.

Step 17

Next up: Pricing and Fees. Let’s take a closer look at the level 2 topics under this category to figure out what’s not working.

Step 18

🧠 Connect the dots. Cross-analyze data across sources to see the full picture behind your customer feedback.

👉 For example, the charts make it clear that additional fees are the major pain point, averaging 1.8 stars with the most volume that hurts the overall ratings.

Step 19: Syncly

📤 Get the big picture, take action, and share it across your team to supercharge your customer experience.

Step 20: Syncly

📤 Get the big picture, take action, and share it across your team to supercharge your customer experience.